Case Study: Ritchie Bros. improves travel visibility and reduces program leakage with Traxo

Ritchie Bros. - Customer Case Study

Ritchie Bros., a global asset management and disposition company, faced significant travel program leakage as employees frequently booked outside mandated channels. This led to challenges with reconciliation, budgeting, and duty of care. To gain visibility into this off-channel spend and activity, Ritchie Bros. turned to the data capture technology provided by Traxo.

The solution involved implementing Traxo, which automatically captures booking data by auto-forwarding confirmation emails from any travel supplier to its system. This gave Ritchie Bros. real-time visibility into nearly 100% of all travel bookings, allowing them to manage risk, compliance, and budgeting consistently across all channels. The results included vastly improved duty of care, especially during the COVID-19 pandemic, and empowered the company with rich data for supplier negotiations and financial planning, saving the travel administration team countless hours of manual reconciliation.

Ritchie Bros.

Michelle Grant

Travel Administration Manager