Case Study: Leading Supermarket Operating Company achieves 14% increase in on-shelf availability and cuts OOS detection time from 31 to 9 hours with Trax Retail

Leading Supermarket Operating Company - Customer Case Study

Leading Supermarket Operating Company, a chain founded in 1958 with over 250 stores and 1,300+ store-brand products, faced poor visibility into center‑store availability for a key category. Working with Trax Retail and its Retail Watch solution (hosted on AWS), the retailer discovered core out‑of‑stocks persisted on average 31 hours before corrective action.

Trax Retail implemented Retail Watch using fixed cameras and staff smartphones to collect continuous shelf data and send real‑time SMS alerts to store managers and suppliers. This enabled SKU‑level insights, prioritized replenishment based on estimated OOS cost, reduced time to identify and fix OOS from 31 to 9 hours (22 hours faster), and drove nearly a 14% increase in on‑shelf availability within weeks.