Case Study: Flagship achieves 95% inspection score with TRAX Analytics

Flagship reaches a 95% inspection score with TRAX Analytics

Flagship Facility Services, a facility operations provider at Phoenix-Mesa Gateway Airport, faced a challenge where its operations manager was spending excessive time at a desk compiling reports instead of supervising his team on the floor. This lack of real-time visibility meant decisions were made from estimates rather than actual conditions, impacting efficiency and passenger experience. To address this, they partnered with TRAX Analytics.

TRAX Analytics implemented its Clean+Inspect and TRAX IQ solutions to log work and inspections digitally as they happened, generating automatic reports. This provided the operations manager with live dashboards and data on his mobile device, allowing him to manage from the floor. The solution enabled data-driven staffing based on live passenger counts and targeted improvements. As a result, TRAX helped Flagship achieve a 95% inspection score and significantly improved managerial visibility and operational efficiency.

Flagship