Case Study: a leading global crypto exchange cuts MTTR 40%+ with Traversal AI SRE

a leading global crypto exchange cuts MTTR 40%+ with Traversal

The customer, a leading global crypto exchange, faced significant challenges managing over 1,800 annual production incidents across its highly distributed, self-managed platform. With a fragmented observability stack and a reliance on senior engineers for both incident response and platform support, the exchange was experiencing high mean time to recovery (MTTR) and losing thousands of engineering hours to reactive work.

Traversal implemented its AI SRE solution using a Bring Your Own Cloud (BYOC) deployment model, which met the exchange's stringent data residency and security requirements. The solution required no manual configuration and was production-ready within seven days. Traversal delivered a projected 40%+ reduction in MTTR, achieved 75% root cause analysis accuracy, and reclaimed an estimated 2,000 senior engineering hours per month by handling platform support questions.