Case Study: Qantas drives modern retailing and NDC growth with Travelport+

Qantas grows NDC bookings since March 2021 with Travelport

Qantas, the world's oldest continuously operating airline, faced the challenge of meeting modern consumer expectations for fast, simple, and personalized retailing within the travel agency channel. Their goal was to deliver more choice, clarity, and control through their NDC program, the Qantas Distribution Platform, but they required a technology partner to provide the necessary capabilities. They partnered with vendor Travelport and its Travelport+ platform to achieve this.

Travelport implemented its NDC capabilities to modernize the retailing experience for Qantas. The solution provided travel agencies with more information, a broader range of offers, and better servicing tools, making the process simpler and more efficient. As a result, NDC bookings for Qantas on the Travelport+ platform have been consistently increasing since the first booking was made in March 2021, demonstrating the value delivered to both customers and agency partners.

Qantas