Case Study: Global Travel Management achieves faster, smarter corporate travel retailing with Travelport Smartpoint

Global Travel Management grows to £20 million with Travelport

The customer, Global Travel Management (GTM), is a UK-based travel management company that needed to streamline its operations and empower its experienced staff with efficient technology. Their challenge was to move away from manual, hands-on processes and find a solution that would save time and IT resources while meeting high client demands for information. They partnered with vendor Travelport and utilized its Smartpoint platform, including the Hotel Retail product and COVID-19 Plugin.

The solution implemented by Travelport provided a fast, full-featured platform that made GTM's workflows more efficient and enabled immediate responses to client requests. This saved significant time and training resources. As a result, GTM was able to increase hotel attachment rates and confidently manage travel through challenging circumstances, solidifying their position as a top UK TMC. Travelport remained a crucial and reliable partner for GTM throughout the pandemic.

Global Travel Management