Case Study: Fox World Travel improves productivity and customer service with Travelport Smartpoint

Fox World Travel reduces new agent training time by up to 2 weeks with Travelport

Fox World Travel, a family-owned corporate and leisure travel agency, faced the challenge of recruiting and training new sales agents. With few candidates having prior travel agency experience, lengthy onboarding focused on learning cryptic commands for legacy systems took time away from focusing on customer needs. To address this, they partnered with vendor Travelport and implemented the Travelport Smartpoint platform.

The solution from Travelport replaced green-screen systems with an intuitive graphical interface, streamlining the booking process. This reduced new agent training time by up to two weeks, allowing them to focus on customers from day one. The platform also provided quick access to fares, reviews, and supplier websites, making every customer interaction faster and more efficient. As a result, Fox World Travel improved staff productivity, enhanced the traveler experience, and achieved significant efficiency gains.

Fox World Travel