Case Study: eDreams ODIGEO boosts travel retailing with Travelport+

eDreams ODIGEO boosts travel retailing with Travelport and 220% CAGR

eDreams ODIGEO, a pioneering online travel agency and technology company, sought to support its groundbreaking Prime subscription service and enhance its retailing capabilities. The challenge involved sourcing and managing complex airline content, including NDC and ancillaries, to provide a fast, accurate, and seamless booking experience for its five million subscribers. To achieve this, eDreams ODIGEO partnered with vendor Travelport and utilized its Travelport+ platform.

Travelport implemented a solution that normalized and standardized NDC and ancillary content, which sped up search times and improved the customer experience. The vendor also provided advanced API capabilities to automate back-office processes, offering real-time data on bookings. As a result, eDreams ODIGEO achieved better cross-sell opportunities, improved customer retention and satisfaction rates, and gained the operational efficiency needed to support its remarkable 220% compound annual growth rate.

eDreams ODIGEO