Case Study: CTI accelerates customer service with Travelport+

CTI gets agents issuing tickets in 2 weeks with Travelport

CTI, a family-run travel agency, faced a challenge with their previous GDS provider, Amadeus, which was not meeting their needs for support and modern tools. This was hindering their ability to deliver their renowned "Service a step above" to their 20,000 annual customers. To grow their business, they decided to switch their provider and implement Travelport+ from Travelport.

Travelport provided a seamless upgrade process with comprehensive online and instructor-led training, getting CTI's agents fully operational within two weeks. The solution, Travelport+, delivered modern retailing tools like integrated hotel booking and smart automation that streamlined processes. The results included a significant boost in agent productivity, with all content sources available on one screen, and a high satisfaction rating of 9/10 for the service provided by Travelport.

CTI