Case Study: Clarity achieves greater customer value and loyalty with Travelport Exclusive Rates

Clarity adds Travelport Exclusive Rates for 350 SME customers with minimal effort

Clarity, a UK-based travel management company, faced the challenge of not being able to offer its specially negotiated hotel rates to all of its customers, particularly those with smaller travel budgets from small and medium-sized enterprises. This limitation conflicted with its core mission to deliver maximum value for every client. To address this, the company partnered with vendor Travelport to implement its Exclusive Rates service.

By implementing Travelport Exclusive Rates, Clarity was able to easily integrate these negotiated rates across all its booking platforms, including its new Clarity Hub service for SME customers. The solution from Travelport required minimal effort to deploy and no additional in-house resources. The results included providing better value for customers with smaller travel budgets, increasing SME client loyalty and revenues, gaining a new competitive advantage against online travel agencies, and achieving a higher return on its Travelport investment.

Clarity