Case Study: CM (telecommunications company) achieves 75% faster bookings and happier, self‑serving travelers with TravelPerk

Why CM Manages Travel with Travelperk

CM, a global CPaaS telecommunications company operating from more than a dozen offices with about 200 regular travelers, was spending hours on manual bookings using consumer sites (Booking.com, Skyscanner) and back-and-forth emails — including cumbersome hotel payment arrangements. To solve this, CM adopted TravelPerk’s corporate travel management platform to centralize requests and give employees visibility into options while keeping travel administration under control.

TravelPerk delivered a self-service booking solution with saved searches, company-card upfront payments, proactive support and 24/7 assistance plus weekly trip reports for reception and admins. As a result, CM cut booking time dramatically (from roughly 45–60 minutes for complex itineraries to about 10 minutes), saved an estimated 75% of time on travel tasks, and enabled ~200 employees to manage trips through TravelPerk while freeing the operations team to focus on international expansion.

CM

Babs van der Waal

Operations and Administrations Professional