Case Study: Hotjar (feedback & behavior analytics company) cuts administrative time by 70% and simplifies biannual meetups with TravelPerk

De-stressing Company Retreats for a Remote Team

Hotjar, a 70‑person remote-first product and research company, struggled with time-consuming logistics for its biannual company meetups—booking travel for staff spread across North America, Europe and Asia through back-and-forth emails and a buggy travel agency. To solve this, Hotjar evaluated and adopted TravelPerk’s travel management platform to replace the manual, error-prone booking process.

Using TravelPerk, Hotjar empowered employees to self-book within policy, track who has booked, consolidate arrival times for ground transport planning, and receive a single monthly invoice—cutting administrative time by 70% for meetups that now involve ~70 travelers across two company events per year. TravelPerk’s platform delivered faster planning, improved traveler control over routing and layovers, and simplified finance workflows for Hotjar.

Hotjar

Melissa Mauk

Finance Manager