Case Study: BIG Travel delivers better customer experiences with TravelOperations

BIG Travel unifies 30+ years of travel operations with TravelOperations

BIG Travel, one of Sweden's largest corporate travel management companies, faced the challenge of operating with disconnected, standalone systems for its various business functions. This classic setup prevented them from working efficiently and gaining the customer insights needed to deliver exceptional experiences and grow their business. During the Covid-19 pandemic, they sought a modern, integrated solution from vendor TravelOperations to build a more agile and automated operation.

TravelOperations implemented its Microsoft Dynamics 365-based CRM and ERP/mid and back-office solutions to consolidate all of BIG Travel's data into a single, cloud-based platform. This provided the company with thorough customer insights, automated its key processes, and prepared it for future growth. As a result, BIG Travel transformed its business, strengthened its bottom line, and gained the ability to deliver highly personalized customer experiences, which has already helped them win important new customers.

BIG Travel