Case Study: VTrips achieves scalable, actionable review management with TravelNet Solutions' Reviews Management

VTrips - Customer Case Study

VTrips, a fast‑growing property management company from Ponte Vedra, FL managing more than 5,000 properties, faced fragmented, manual review management that relied on third‑party scraping and property‑by‑property responses, making guest services hard to scale. TravelNet Solutions introduced TrackDistribution and then added Reviews Management to its Track platform to tackle this challenge.

TravelNet Solutions’ Reviews Management consolidated reviews into a single dashboard, replaced scraped data with first‑party data, and added aggregated sentiment analysis in the Track Owner Portal (used alongside Track’s survey tool), making feedback actionable and time‑saving. As a result, VTrips gained clearer sentiment visibility, the ability to scale guest services and resolve issues faster across 5,000+ properties, and reduced manual effort while leveraging the fact that 60% of bookings are direct to better gauge performance.

VTrips

Amber Carpenter

Head of Product