Case Study: Resort Group achieves 97% reduction in charge-entry time and major payment-fee savings with TravelNet Solutions

How Resort Group Replaced Manual Work with Smart Automation and Payment Savings

Resort Group, the largest privately owned property management firm in Steamboat Springs, CO, managing 5,000+ units (600+ nightly rentals), faced an obsolete PMS, manual workflows, accounting bottlenecks, and payment inefficiencies that ate staff time and increased errors. In 2021 they selected TravelNet Solutions, deploying its Track platform (PMS, Payments, Distribution) and later adding TrackPayments to replace manual processes, improve efficiency, and simplify communication across guests, owners, and internal teams.

TravelNet Solutions implemented Track with features like the Bulk Charges and Account Disbursement tools and a collaborative onboarding across reservations, maintenance, housekeeping, and accounting. The result: a 97% reduction in time spent on charge entry (what once took an FTE now takes minutes), dramatic interchange fee savings by submitting Level 3 data through TrackPayments, faster payment resolution and higher conversions, and largely eliminated manual accounting tasks—delivering clear cost and time savings for Resort Group.

Resort Group

Sara Koop

Chief Financial Officer