Case Study: Croc’s Resort & Casino boosts online reputation with Travel Media Group

Croc's Resort & Casino boosts Google reviews 131% with Travel Media Group

Croc's Resort & Casino, a luxury beachfront resort in Costa Rica, faced the challenge of improving its online reputation and TripAdvisor ranking in a highly competitive market. To address this, the resort partnered with vendor Travel Media Group to implement its reputation management program.

Travel Media Group's solution combined Reputation Tracking, a Reputation Influence program, and a Respond & Resolve service. This strategy led to dramatic results for Croc's Resort & Casino, including a 131% increase in Google reviews, an 86% increase in TripAdvisor reviews, and a two-spot rise in its TripAdvisor city ranking within just 20 days. Most notably, the hotel received 334% more reviews than its top three competitors combined.

Croc's Resort & Casino