Case Study: Le Axidie boosts reviews and improves guest satisfaction with Travel Appeal

Le Axidie - Customer Case Study

Le Axidie, a hospitality property in Vico Equense, Naples, wanted a clearer view of its online reputation and market position. Before working with Travel Appeal, the team lacked consolidated guest feedback across channels, making it difficult to identify strengths, weaknesses, and review quality. The marketing department used Travel Appeal’s Dashboard and Qualitando Surveys to gain better visibility into guest sentiment and performance.

With Travel Appeal, Le Axidie was able to analyze reviews, spot operational issues, and take targeted action on breakfast service, housekeeping, and pricing strategy. The result was a 35% increase in TripAdvisor reviews, with 80% of them positive, plus faster review management and better day-to-day decision-making.

Le Axidie

Mario Panico

Sales and Revenue Manager