Case Study: Hotelin Venice saves time and improves brand reputation with Travel Appeal

Hotelin Venice - Customer Case Study

Hotelin Venice, a hospitality group in Venice operating three four-star superior hotels—Hotel Colombina, Ai Mori d’Oriente, and Hotel A la Commedia—was struggling to monitor competitors, rates, and online reputation across multiple channels. Before adopting Travel Appeal’s Dashboard + Survey Qualitando, the team relied on rigid tools and time-consuming Excel spreadsheets, making it difficult to analyze reviews and act on customer feedback quickly.

With Travel Appeal, Hotelin Venice centralized competitor analysis, reputation tracking, and survey data on a single intuitive platform. Travel Appeal helped the team save time, categorize feedback by department, and make targeted improvements to areas like breakfast service, allergy-friendly options, room cleaning access, and check-in speed, while also creating clearer reporting and even healthy internal competition between properties.

Hotelin Venice

Filippo Polo

General Cluster Manager