Case Study: Paradise Haven Travels achieves streamlined communication and organized itineraries with Travefy

Paradise Haven Travels - Customer Case Study

Paradise Haven Travels, led by Nicole Sicard, faced challenges staying organized and connected with clients—especially integrating FIT reservations and providing real‑time support while travelers were abroad. To address this, Nicole adopted the Travefy platform, including the Travefy Mobile apps, to consolidate reservations into single visual itineraries and enable direct client messaging.

Travefy delivered integrated, attachment‑rich itineraries (often pulling reservations automatically) and a mobile messaging channel that kept clients and agent connected. Using Travefy, Nicole was able to arrange alternate transportation when a private transfer in Barcelona failed, getting the family to their flight on time, and reports the tool “closes the sale faster,” improving both service reliability and sales efficiency.

Paradise Haven Travels

Nicole Sicard

Owner