Case Study: Palm Tran improves transit scheduling and rider service with Trapeze Group

Palm Tran - Customer Case Study

Palm Tran, the Palm Beach County Government’s bus system in Florida, needed a more efficient way to manage both fixed-route and demand-response transit operations while supporting growing ridership and service complexity. The agency partnered with Trapeze Group and used its advanced scheduling and management solutions for fixed route, paratransit, operations management, and customer relationship management.

Trapeze Group implemented integrated tools for route definition, trip building, blocking, rostering, dispatching, workforce management, and customer service. As a result, Palm Tran was able to automate time-consuming tasks, improve resource use and decision-making, and support more than 40,000 fixed-route riders per weekday and over 800,000 paratransit trips annually, while Palm Tran CONNECTION also gained better complaint tracking and 24/7 trip access options through new self-service capabilities.

Palm Tran