Case Study: Spokane Transit Authority improves operations efficiency by 62% with Trapeze Group

How STA Improved Operations Efficiency by 62%

Spokane Transit Authority (STA) needed a better way to handle next-day scheduling and payroll after years of relying on pencil-and-paper processes. The manual approach was slow, inefficient, and prone to errors, so STA turned to Trapeze Group and its OPS solution, along with TransitMaster Intelligent Decision Support (IDS), to modernize operations.

With Trapeze Group’s integrated transit technology, STA centralized scheduling and payroll tasks, automated calculations, and improved decision-making for dispatchers and service information. The result was a 62% improvement in operations efficiency, a 5-hour reduction in work time, and a major boost in productivity—extra board assignments now take 2–3 hours instead of most of an eight-hour shift.

Spokane Transit Authority

Krissy Ellis

Operations Specialist