Case Study: CATA reduces bid processing labor with Trapeze OPS Web

Enhancing the Management of Operations with Trapeze OPS-WEB

Capital Area Transportation Authority (CATA) needed a smoother way to move from a paper-based bidding process to a computerized one, while also reducing errors and giving operators better access to their own information. The agency’s main challenge was ensuring internal buy-in and training staff for a major change in workflow and computer usage. Trapeze Group provided OPS-WEB to support the transition.

Trapeze Group implemented OPS-WEB as a seamless extension of CATA’s existing Trapeze systems, with a test environment and product configuration tailored to CATA’s business needs. The result was a major reduction in administrative effort: bid processing dropped from 11–12 hours per day to 1 hour per day, saving about 130 labor hours during the 13-day bid cycle for 210 operators. CATA also saw fewer errors, better access to operator information, and stronger acceptance of new technology across the operator ranks.

CATA

Jason Bidwell

Former Assistant Manager