Case Study: Edmonton Transit System achieves higher paratransit trip delivery and major cost savings with Trapeze Group

Edmonton Transit System - Customer Case Study

Edmonton Transit System (ETS) needed to modernize its Disabled Adult Transit Services (DATS) operation as demand grew to about 3,500 trips per weekday. Its aging custom system could no longer support the need for automated scheduling, stronger service management, and better tracking of complaints, incidents, and customer requests, so ETS turned to Trapeze Group and its paratransit software.

Trapeze Group implemented an end-to-end paratransit solution for ETS, including PASS, PASS-WEB, PASS-IVR, ViewPoint, CERT, and OPS, to handle booking, scheduling, dispatching, workforce management, and customer communications. The results were significant: ETS reduced overtime by $500,000 and wages by $1.2 million over two years, increased trip delivery by 9,000 trips, and maintained a 94% overall client satisfaction rate.

Edmonton Transit System