Case Study: Dallas Area Rapid Transit reduces costs and boosts productivity with Trapeze Group's Operations Management Solution

Dart Reduced Costs and Increased Productivity with an Operations Management Solution

Dallas Area Rapid Transit (DART) partnered with Trapeze Group to improve operations management across its 652-bus fleet and 1,200 bus drivers. DART needed a faster, more reliable way to handle employee sign-ins, schedule tracking, and bid requests, since its manual process relied on 3x5 cards, spreadsheets, and in-person or phone communication.

Trapeze Group implemented OPS-Web (Employee Information and Bidding Requests) and OPS-SIT (Sign-In Terminal) to automate timekeeping, employee communication, and work bidding. The solution helped DART reduce supervisor workload from 2–3 supervisors managing bidding requests down to 1, saved clerks time on sign-ins and schedule requests, and flagged driver hours to prevent overages—delivering a more efficient, productive operation.

Dallas Area Rapid Transit

John Lumpkin

Senior Manager Trans Tech Support