Case Study: a prominent communications services provider reduces revenue leakage with Trantor’s Expense Claim Reconciliation BOT

Prominent Communications Services Provider cuts service request review time from 4–5 weeks to 15+ hours with Trantor

The customer, a prominent communications services provider, faced significant revenue leakage due to inefficiencies in auditing and billing for thousands of service requests across its Service Assurance, Delivery, and billing processes. To address this challenge, the provider enlisted Trantor to conduct a process audit and implement a solution.

Trantor delivered an advanced Analytics Tool to automate the identification of revenue leakage and discrepancies between multiple systems. This solution reduced the manual effort required to review over 9,000 service requests from 4-5 weeks to just over 15 hours. As a result, Trantor significantly mitigated the client's revenue leakage, optimized key business processes, and provided a substantial competitive advantage through data-driven decision-making.