Case Study: a leading US retail company boosts customer satisfaction and sales with Trantor

a leading US retail company boosts sales by 35% with Trantor

The client, a leading US retail company specializing in apparel and fashion, was experiencing a drop in customer satisfaction levels. They challenged vendor Trantor to facilitate superior customer interactions across various channels and improve satisfaction with the e-commerce ordering process, seeking a cost-effective outsourcing partner with exemplary communication skills.

Trantor implemented a multi-channel contact center solution, providing immediate support via SMS, live chat, and email. Their team assisted with orders, tracked deliveries, resolved product queries, and managed escalations, all supported by a robust CRM system. As a result, Trantor helped the client achieve their highest customer satisfaction scores for three consecutive years and realize a 35% increase in annual sales, alongside a significant reduction in support operations costs.