Case Study: a leading global publishing house achieves smoother global delivery with Trantor's CaptiveCoE™ setup

a leading global publishing house sets up a CaptiveCoE in 2017 with Trantor

The customer, a leading global publishing house, required an offshore software consulting partner to establish a dedicated technology and project management team. Their key challenges included managing aggressive business needs, undergoing agile transformation, and scaling quickly to support growth, all while ensuring minimal team attrition. They engaged vendor Trantor to set up a CaptiveCoE™ to address these issues.

Trantor implemented the solution by setting up multiple centers of excellence. These teams provided engineering and product support by building internal and external applications, supported the data group for business intelligence, and established an operations L1 support CaptiveCoE™. The results included achieving previously unaccomplished engineering goals and establishing a smooth global delivery model, as praised by the client's Director of Engineering.