Case Study: US Largest Financial Institution achieves significantly reduced fraud losses with TransUnion TruValidate

New Application Process Improves Customer Experience And Account Bookings

US Largest Financial Institutions, one of the 10 largest financial institutions in the United States, needed to modernize its legacy online and mobile account application process. Its manual reviews were slowing account opening, increasing costs, and creating too much friction for customers, while the bank also wanted to better control fraud risk and trust mobile device activity.

TransUnion implemented TruValidate Device Risk at the start of the application journey to assess device reputation and flag high-risk submissions in real time. As a result, the bank cut customer friction by more than 50%, more than doubled account bookings, and significantly reduced fraud loss, while also shrinking the manual review queue.