Case Study: FirstGroup improves bus journey planning with TransportAPI

FirstGroup unifies bus RTI with TransportAPI for nationwide coverage

FirstGroup, a major UK transport operator, faced a significant challenge in providing consistent, nationwide real-time bus information (RTI) to its customers. The complex landscape, with data coming from numerous diverse and inconsistent sources, resulted in gaps and unreliable data for commuters and app developers. To address this, FirstGroup partnered with vendor TransportAPI to aggregate and improve the quality of its RTI data.

TransportAPI developed a solution that aggregated FirstGroup's internal and public data feeds into a single, consistent source. They created adapters for multiple data formats and used a configurable decision tree to merge information, filling gaps with scheduled data when necessary. TransportAPI also implemented data cleansing tools and quality metrics to ensure high accuracy. This provided FirstGroup with a single point of responsibility for data performance, significantly improving the quality of journey planning information for its vast number of daily commuters.

FirstGroup