Case Study: Kintetsu World Express improves order processing and reporting with TransPlus

Kintetsu World Express reduces support tickets and speeds order processing with TransPlus

Kintetsu World Express, Inc. (KWE), a major international logistics operator, faced significant challenges with a beta transportation management system (TMS) from another provider. The system suffered from poor performance and responsiveness, which severely hampered the firm's ability to process orders and transactions efficiently. This led KWE to seek a new TMS solution from vendor TransPlus.

TransPlus implemented its user-friendly TMS, which integrated fully with KWE's accounting system and allowed for customized reporting. The solution eliminated all previous performance issues, providing fast and efficient order processing and transaction management. As a result, KWE experienced a significant reduction in support tickets and praised the TransPlus support team, with the new system also helping their Canadian operation to grow quickly and secure long-term customers.

Kintetsu World Express, Inc.