Case Study: Reckitt Benckiser boosts retail delivery reliability with Transplace

Reckitt Benckiser - Customer Case Study

Reckitt Benckiser (RB) faced a significant challenge in meeting the increasingly rigorous delivery requirements of major retailers like Walmart, who implemented strict on-time and in-full (OTIF) performance metrics. This pressure to "protect the shelf" and ensure reliable service necessitated a new level of technology and expertise in their logistics operations, which their incumbent provider could not deliver.

To address this, RB partnered with Transplace for its transportation management system (TMS) and managed services. The implementation was completed in just three months with minimal disruption. The results were outstanding: RB's Walmart on-time delivery performance rocketed from the bottom 10% to the second-ranked shipper. Transplace provided cleaner data and cost predictability and enabled RB to participate in advanced cost-saving programs like TransMATCH. The two companies continue to partner, exploring AI and autonomous forecasting for future logistics innovations.

Reckitt Benckiser

Scott Palagyi

Senior Director of Logistics