Case Study: Leading Automobile Company achieves accelerated IVR testing and improved global voice-recognition success with TransPerfect

TransPerfect supports automotive client with interactive voice response system testing to fine-tune human-machine interaction.

Leading Automobile Company turned to TransPerfect’s DataForce to validate its interactive voice response (IVR) and in‑vehicle voice interfaces. The automaker faced the challenge of supporting diverse accents, dialects, speech patterns, background noise and variable audio quality across global markets, requiring realistic, multilingual testing to ensure reliable human–machine interaction.

TransPerfect built a secure, full‑scale test environment mirroring the customer’s vehicle systems—instrument panels, infotainment, GPS/Bluetooth, media servers with thousands of songs, satellite/GPS repeaters, and sound‑absorbent rooms—while tapping DataForce’s community of 1,000,000 members and linguistic experts in over 200 languages. Delivered in two to four weeks, TransPerfect’s testing dramatically shortened prior timelines, improved IVR quality and produced a much higher success rate in markets outside the US.