Case Study: a local government entity improves multilingual citizen communication with TransPerfect Translations

a local government entity supports 27,000+ interpretation minutes with TransPerfect Translations

A local government entity in North-Central Georgia faced the challenge of effectively communicating with its growing number of non-English speaking residents across various departments. The government needed an efficient, compliant, and cost-effective solution for real-time interpretation and the translation of vital documents. They partnered with TransPerfect to overcome these language barriers.

TransPerfect implemented a solution featuring phone-based interpretation services supporting 27 languages and document translation across 12 language pairs. The TransPerfect Access Portal provided real-time reporting for transparency. This resulted in over 27,000 minutes of interpretation services being supported, averaging 10,000 minutes per year, which significantly improved citizen services and operational efficiency for the government.

Government