Case Study: Leading Global Marketplace for Services cuts payout complaints and expands global reach with Transpay Local Bank Transfers

Leading Global Marketplace Service Provider - Customer Case Study

Leading Global Marketplace Service Provider turned to Transpay when rapid growth was being held back by persistent payouts complaints from freelancers and small-business sellers across developing markets. The company adopted Transpay’s white‑labeled Local Bank Transfer solution to address slow, costly e-wallet and wire payouts and to offer recipients greater transparency and convenience.

Transpay rolled out Local Bank Transfers beginning in two countries in 2013 and expanded to 35 countries, enabling local‑currency deposits that recipients preferred; adoption grew at an 86.4% CAGR from 2013–2017 and reached about 25% of the marketplace’s payouts in those markets in 2018 (and 40% of payouts in the initial five‑country deployment). The result was fewer complaints, faster and lower‑cost payouts, access to ~95% of global bank accounts and committed competitive FX rates—outcomes delivered by Transpay.