Case Study: Leading US Financial Services Company achieves 1300% ROI and 98% reduction in new account fraud with Transmit Security Detection and Response Services

Leading US Bank Achieves 1300% ROI with Transmit Security Detection and Response Services

US Financial Services Company, a top-25 U.S. financial holding company with $200B+ in assets and 15M+ customers, was losing tens of millions annually to new-account fraud, account takeover (ATO) and bot attacks. Three legacy fraud tools missed over 10,000 illegitimate accounts, produced opaque “black box” decisions, and caused high operational overhead and customer friction while the bank needed FFIEC-compliant device IDs and very low false positives. The bank selected Transmit Security and its Detection and Response Services (DRS) to address these gaps.

Transmit Security deployed DRS’s multi-method detection, AI-powered contextual analysis, advanced ML and Embedded Orchestration to run real-time risk-and-trust assessments and automated responses. The bank achieved a 98% reduction in bot/new-account fraud, detected 500% more attacks, cut false positives and negatives by 90%, reduced operational overhead and customer friction by ~80%, saved millions of dollars, and realized a 1300% ROI (about $13 saved per $1 spent). Transmit Security’s transparency and rapid tuning also freed fraud investigators and improved customer experience while ensuring compliance.