Case Study: Regate achieves PSD2-compliant passwordless authentication and renewed customer trust with Transmit Security

How Regate significantly increased digital engagement by reducing customer friction and security gaps with passwordless authentication

Regate, a French B2B SaaS provider serving 10K+ clients with an automated finance and accounting platform, faced rising customer friction and security gaps from an unreliable authenticator app required for PSD2 Strong Customer Authentication (SCA). Push-notification failures and slow, unresponsive vendor support led to support overhead, poor login experiences, and a need to replace the incumbent solution to restore brand trust and comply with regulations.

Transmit Security’s Authentication Services enabled Regate to move to true passwordless, FIDO2-based authentication with built-in MFA, multi-device support and out-of-the-box PSD2 compliance. Deployed in under two months, the solution drove measurable gains: 90% of users now log in with fingerprint or facial biometrics, a clear majority opted for passwordless, passwordless users return more often, and Regate saw improved retention, satisfaction and visibility into user journeys while eliminating password-based account-takeover risk — all delivered with Transmit Security as a reliable partner.

Regate

Jean-Baptiste Escoyez

Chief Technology Officer