Case Study: Global Banking Giant achieves passwordless login for 200M clients and saves tens of millions annually with Transmit Security

Global Banking Giant Takes 200 Million Clients Passwordless with Transmit Security

Global Banking Giant, a US-based financial services provider with $2.5T+ in assets and 200 million client accounts across 160+ countries, faced fragmented authentication across seven apps, multiple passwords and hard tokens, high password‑related call volumes, and costly account recovery processes. To solve this, the bank partnered with Transmit Security to deploy Transmit Security Authentication Services, including FIDO2/WebAuthN passkeys for true passwordless, biometric login.

Transmit Security implemented an omnichannel, multi‑device passwordless flow that unified logins, removed hard tokens and SMS, and enabled one‑tap/one‑glance biometric authentication across apps. The result: strengthened MFA and reduced fraud, a significant drop in password‑related call‑center volume, consolidated login flows for 200 million clients, and cost savings of tens of millions of dollars annually.