Case Study: United Airlines streamlines employee ground transportation at O’Hare with TransLoc

United Airlines improves employee transit for 8,000 staff with TransLoc

United Airlines faced a challenge in managing ground transportation for its 8,000 employees at O'Hare International Airport, seeking to avoid the time-consuming inaccuracies of manual passenger counting and to find a simple solution to implement. The airline partnered with vendor TransLoc to address this need.

TransLoc implemented its fixed-route services and created a white-label app to provide accurate real-time tracking. This solution allowed the team to identify that approximately 17% of buses were not on-time, leading to a new process that improved on-time performance. About 70% of riders used the TransLoc app to track their bus, streamlining the employee commute.

United Airlines