Case Study: Napa Valley Transportation Authority improves mobility and adapts to demand with TransLoc OnDemand

Napa Valley Transportation Authority cuts ridership decline 67% impact with TransLoc

The Napa Valley Transportation Authority (NVTA) faced a significant challenge when the COVID-19 pandemic caused a 67% decline in ridership on its fixed-route bus services. Needing to continue serving its community while adhering to new health protocols, the NVTA partnered with vendor TransLoc to find a solution using its on-demand services.

TransLoc implemented its OnDemand software, enabling NVTA to quickly transition from fixed routes to a flexible, on-demand service in just over a month. This solution provided shorter, more direct trips for riders and allowed NVTA to easily monitor and regulate passenger numbers for social distancing. The results were positive, with hourly ridership increasing each month while maintaining consistent wait times, ultimately allowing NVTA to provide essential mobility using limited resources.

Napa Valley Transportation Authority