Case Study: a D2C retailer achieves guaranteed capacity and 97% on-time delivery with Transfix

Innovative Retailer Turns to Transfix for Guaranteed Capacity in Unprecedented Market Volatility

During a period of high market volatility caused by the COVID-19 pandemic, a D2C retailer faced major supply chain disruptions. With three of their six major warehouses over capacity, they urgently needed a provider to move excess inventory to temporary storage facilities. They turned to Transfix, a vendor they had previously used through the Transfix Terminal platform, to act as a single source for guaranteed full truckload (FTL) capacity and expertise.

Transfix implemented a solution that included a dedicated account manager and guaranteed capacity. The vendor secured dedicated carriers for all new lanes and managed all carrier relationships, taking on 100% of the retailer's freight in less than one week. This resulted in a 97% on-time delivery rate and saved the retailer's team over three hours per day, which were reallocated to other strategic tasks.