Case Study: Vita Student cuts student payment queries by 98% with TransferMate Global Payments

Vita Student - Customer Case Study

Vita Student, a UK and Barcelona student accommodation provider, needed a simpler way to handle student payments after card facilities were switched off, leaving them dependent on manual bank transfers. This created reconciliation delays, payment mismatches, and a poor student experience, while also increasing admin workload and risking lost bookings.

TransferMate Global Payments provided a student accommodation payments platform with a live source of truth, automated reconciliation, and a smoother payment portal for students. With TransferMate, Vita Student reduced payment-related queries from 8,299 to 211, cut inbox emails by 39%, and now processes 86% of payments through the platform, all while improving cash flow visibility and the overall payment experience.

Vita Student

Nichola Collette-Yates

Head of Customer Engagement