Case Study: University of North Carolina Wilmington streamlines international payments and refunds with TransferMate Global Payments

University of North Carolina Wilmington cuts international refund time from 2 weeks to minutes with TransferMate Global Payments

The University of North Carolina Wilmington (UNCW) faced significant challenges processing international student payments. Before integrating with TransferMate, payments required manual reconciliation, created confusion for students redirected to third-party sites, and resulted in slow, paperwork-heavy refunds that could take up to two weeks to process.

By implementing TransferMate's fully embedded solution within their TouchNet payment portal, UNCW automated the payment and refund process. This provided real-time visibility for both students and staff and eliminated manual work. The results included major time savings for staff, faster refunds processed in minutes, and improved customer service for students, who now have a trusted, single portal for all transactions.

University of North Carolina Wilmington