Case Study: ING reduces international payment costs with TransferMate Global Payments

ING - Customer Case Study

ING, the global financial institution, needed a better way to handle thousands of multi-currency business payments received through cheques, bank transfers, and credit cards. High bank fees and international charges meant customers received less than expected, while difficult reconciliation and missing reference numbers created extra work for finance teams. ING partnered with TransferMate Global Payments to improve its cross-border payment experience for SME and corporate clients.

TransferMate Global Payments delivered its 360-degree global payables and receivables solution through award-winning cross-border API technology and global payments licences. The partnership was designed to reduce international payment costs, improve reconciliation, and help ING business customers save time and money while improving cash flow. The solution is being made available to all ING SME and corporate clients, though no specific numeric impact was provided.

ING

Evelien Witlox

Global Head of Payments & Cards