Case Study: Harvard Division of Continuing Education streamlines international student payments with TransferMate and TouchNet

Harvard DCE cuts international payment posting to 1–2 days with TransferMate Global Payments

Harvard University's Division of Continuing Education faced significant challenges with its manual process for handling international student payments. The decentralized system made wire transfers difficult to track and reconcile, often resulting in shortfalls due to fees and causing a poor experience for students who lacked payment visibility. The staff spent considerable time on manual posting and managing refunds. To solve this, they implemented TransferMate's payment services integrated with the TouchNet Bill+Payment platform.

The TransferMate integration provided a seamless, automated solution within the university's existing portal. Students gained the ability to pay in their local currency through various methods, with payments posting automatically to the student information system. This resulted in a vastly improved student experience, with payments processing in just one to two days. For staff, the solution eliminated manual reconciliation, improved operational visibility, and streamlined the refund process, saving significant time and administrative effort.

Harvard University (Division of Continuing Education)