Case Study: Dublin City University Cuts Admin Time and Improves Student Payments with TransferMate Global Payments

Dublin City University - Customer Case Study

Dublin City University (DCU), a university in Dublin, Ireland, needed a better way to manage international student fee payments. Costly bank charges, delayed transfers, missing reference numbers, and incomplete bank details were creating reconciliation and refund issues, adding significant administrative burden for the accounts team. TransferMate Global Payments provided the international payments solution used to address these challenges.

With TransferMate Global Payments, DCU now receives daily remittance for expected payments with full payment references, making reconciliation faster and reducing administrative hours. The university can also generate dashboard reports through its admin portal and issue student refunds more easily, while students benefit from a customized online fees portal with no extra hidden charges.

Dublin City University

Deirdre Kelly

Fees Office Manager