Case Study: Bank Australia improves payment efficiency with TransferMate

Bank Australia - Customer Case Study

Bank Australia, a customer-owned Australian bank, needed a payments solution that would fit seamlessly into its SAP Concur accounts payable process after learning Concur would remove its final payments function. To keep AP operations secure, transparent, and aligned with its automation goals, the bank turned to TransferMate Global Payments and its Payments Hub platform, which already had established API connectivity with SAP Concur.

TransferMate Global Payments implemented a fast, seamless integration that took about two working days of effort over a week, including loading and verifying around 1,200 supplier bank details. The solution restored the final payment leg in Concur, added payment status notifications back into the platform, and improved transparency, security, and workflow efficiency for users. Bank Australia reported strong support, excellent implementation, and confidence in ongoing product development from TransferMate Global Payments.

Bank Australia

Duncan Macdonald

Head of Business Performance Management