Case Study: MD TruCare achieves 40% operational efficiency gains with Transcure’s RPA automation

How MD TruCare increased revenue, enhanced operational efficiency, and reduced costs

The customer, MD TruCare, a psychiatry practice in Texas, faced significant revenue cycle challenges including a high accounts receivable backlog, claim denials, and billing inefficiencies. These issues led to revenue losses and strained staff resources. To address this, they partnered with the vendor Transcure, which implemented its Robotic Process Automation (RPA) for medical billing.

Transcure's solution deployed RPA bots to automate repetitive manual billing tasks. This resulted in a 40% increase in operational efficiency, a 30% boost in overall collections, and an 88% reduction in denial rate for MD TruCare. The practice also achieved a 99% claim acceptance rate, allowing staff to focus more on patient care while significantly improving financial outcomes.

MD TruCare

Imran S Khawaja

Chief Executive Officer