Case Study: H&R Block Improves Customer Experience with TranscribeMe

H&R Block - Customer Case Study

H&R Block, the tax preparation and banking services company, wanted a better way to understand how customers interacted with agents and how satisfied they were after each call. To support its post-call survey program and improve customer experience, H&R Block turned to TranscribeMe for a full-service transcription solution.

TranscribeMe partnered with a CX analytics provider to process hundreds of thousands of recorded customer surveys and deliver highly accurate automated transcriptions for analysis. This gave H&R Block greater visibility into the voice of its customers and enabled more detailed customer experience insights at scale, helping the company better measure and improve service performance.

H&R Block