Case Study: Patreon achieves seamless data rights management with Transcend

Patreon grants data access in 30 seconds with Transcend

Patreon, a platform that powers membership businesses for creators, faced a significant challenge in manually handling user data requests. This process was time-consuming, taking over six hours per request, and created security risks due to its reliance on email for authentication. To solve this, Patreon partnered with Transcend and its data privacy infrastructure to automate and secure these data rights requests.

By implementing Transcend, Patreon was able to seamlessly receive, authenticate, and fulfill data requests automatically. The solution included a user-friendly, Transcend-powered Privacy Center that allowed users to access their data in seconds. The results were immediate and positive; within 24 hours of launch, Patreon received over 700 support tickets thanking them for their commitment to user privacy, demonstrating a significant improvement in both efficiency and user trust.

Patreon