Case Study: Indiegogo slashes privacy request costs by 80% with Transcend

Indiegogo chooses Transcend to cut privacy request processing costs by 80%

Indiegogo, the crowdfunding platform, needed a more efficient way to handle privacy requests under GDPR and CCPA. Before working with Transcend, the company relied on a manual, multi-team process to authenticate requests, review retention requirements, and delete data across systems, which often took weeks and required significant legal, support, and engineering involvement.

Transcend provided an automated privacy management solution, including a self-serve Privacy Center, automated report ingest, authentication, delivery, and no-code integrations with SaaS tools like Salesforce and Sailthru. With Transcend, Indiegogo cut privacy request processing costs by 80%, saved roughly 90 days of cumulative team time per year, improved security, and gained the ability to manage compliance with far less engineering support.

Indiegogo

Frankie Benjamin

Privacy Program Manager and Legal Operations Lead